Delivery Information

Free shipping is provided for orders within Peninsular Malaysia only.

Shipping can be arranged for orders in East Malaysia, and for International orders, at affordable rates.

Request for Shipping Quotation

If you are ordering from Sabah or Sarawak, we will send a Shipping Quotation accordingly.

At MY DEAR, you can choose self-collection of your orders from our HQ (Beranang, Selangor), or have the items delivered at your preferred location within Peninsular Malaysia, at no additional cost.

Upon confirmation and verification of payment, your orders are processed within 2 working days. Delivery is carried out during working hours, on week days, excluding Malaysian public holidays, within 3 to 5 working days. However, orders made during Friday evening, or Saturday and Sunday, will only be prepared for shipping on Monday. Orders received later in the evening on the eve of a public holiday will be shipped on the next working day.

When your goods are on the way to you, you will receive an e-mail which includes tracking details for the delivery. If you have not received the delivery details as specified, or do not know how to track your orders, kindly call our Customer Service hotline.

For the delivery of goods, we may engage third-party courier services. In such cases, goods damaged during delivery will be the sole responsibility of the courier.

Self Collection Service

No minimum spending requirement. For a much more tactile experience, visit our Warehouse at Beranang (in Selangor), and our Sales Representatives will be ready to place the right baby products into your hands. However, self collection schedules are subject to office hours, and may not be available on public holidays. Contact MY DEAR for confirmation of your collection appointment.

Need Clearer Details?

Contact our Customer Service hotlines now: +603 8766 0845 or 03-8766 7854